• Tel: +(303) 990-5051
  • Claims? +(866) 260-5151
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Frequently Asked Questions

Frequently Asked Questions

You can always count on us to give you an answer to any questions you may have. In fact, let’s start now.

Our agency is independent so we have the freedom to shop the market for you, to find you the right coverage at the best price. We consider ourselves your insurance concierge so for any questions or updates, just call our expert, licensed service team. Welcome to aboard!

Auto & Home Service Center

Who do I call for questions about my policy? 

Our world class service team is ready for your questions once you have a new policy. Our Insurance’s fully licensed agents are trained to handle almost any insurance question you might have. Got a question about billing? Want to add a new car to your policy? Need to file a claim?  

Just reach out to our service team:

Monday - Friday: 7am – 7pm, all time zones
Call or Text: 800.474.1377
Email us at service@goosehead.com  

Saturday: 8am – 5pm Central
Text: 800.474.1377
Email us at service@goosehead.com  

I had an accident, what do I do?

If an unexpected accident happens, or you have damage to your home, our service team is your personal insurance concierge.  Before you call your insurance company, reach out to us. We’ll review the loss, see if a claim is your best option and advocate on your behalf throughout the entire process.   

Call our dedicated Claims Report Line at 866.260.5151 for the fastest service or visit our Claims page.

I’ve decided I need to file a claim, what now?

Let our service team file it for you!

Just be sure to contain the damage to minimize your loss. For example, if you have a water leak, shut off the water. If there’s a hole in your roof, have it covered with a tarp.  We’ll make sure your claims process is handled quickly and easily. 

Call our dedicated Claims Report Line at 866.260.5151 for the fastest service or visit our Claims page.

My lender mailed me a notice stating I don’t have coverage. What next?

Loans are frequently sold amongst lenders, and sometimes the paperwork is not applied correctly. Simply submit the notice to service@goosehead.com and we will take care of it for you!

My rates went up, how did this happen and how can I fix it?

A number factors can alter your policy midterm, or at renewal. Our service team can investigate any rate change, explain what happened, and act quickly to resolve the matter. If the policy no longer works for you, we can shop the market and find other options that meet your needs. Just call us (303) 990-5051!  

Where can I find my ID cards?  

Your client portal is the easiest way to view your ID cards.  Login here.  You can also submit a request to have your official carrier ID cards sent to you.  If you can’t find what you need, just call or text us at 800.474.1377. 

My application is incorrect. Who do I contact to correct it?

Our service team handles all updates and changes to existing policies. You can reply to the application email you received and describe the updates needed or just give us a call at 800.474.1377.
Request a certificate of insurance for your policy.

Monday - Friday: 7am – 7pm, all time zones
Call or Text: 800.474.1377
Email us at service@goosehead.com

Merchant Services

  • CardConnect Customer Service: 877-433-5926
  • Chargeback Department: 877-433-5926
  • Chargeback Fax: 402-933-1525 (CardConnect)
  • PayEasy Gateway Tech Support: 877-433-5926
  • LinkPoint Gateway Tech Support: 877-433-5926
  • FirstData Global Leasing: 877-433-5926
  • Instant Accept for QuickBooks: 877-433-5926
  • Clover Support: 877-433-5926  https://help.clover.com/
  • TransArmor: 877-433-5926
  • Trustwave: 877-433-5926
  • ClientLine/ Buisness Track Support: 877-433-5926 x.2
  • TeleCheck: 877-433-5926
  • Security/ Collections Department: 877-433-5926
  • Phone Authorizations: 877-433-5926 for Automated System.  Dial 0# for Representative.
  • Cardpointe is a very powerful, comprehensive and easy-to-use platform that allows merchants to simply process credit card payments, manage transactions, access detailed reports, complete the PCI Self-Assessment Questionnaire, set up billing plans, and more. In order to setup your Cardpointe account you will need to follow the steps below:

    Go to https://www.cardpointe.com/ and click on Don’t have an account? Sign Up. 

  • Merchant Support 

    Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account.

    Business Hours: 24/7

    CardPointe Support 

    When prompted, say "CardPointe Support" to connect with the CardPointe Support team.

    Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite.

    Business Hours: 8:30 a.m. to 9:00 p.m. ET

    Emergency Support: After 9:00 p.m. ET

    ISV Merchant Support 

    If you use a software platform that is integrated with CardConnect, our ISV Merchant Support team can answer your questions!

    Business Hours: 8:30 a.m. to 5:30 p.m. ET

    Emergency Support: After 5:30 p.m. ET

    Developer Support 

    Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, Devices or Hosted iFrame Tokenizer.

    If you're currently a Partner, please contact isvintegrations@fiserv.com for your API and integration-specific questions.

    ISV Partner Support 

    Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs, Bolt, or accessing CoPilot, our customer and account management application.

    Partner Solutions 

    The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to any of the services we offer, the CardPointe platform and navigating our partner portal CoPilot, for access to things like residual reporting.

    POS Hotline 

    The POS Hotline is your dedicated support team for merchant activations. Contact the POS Hotline for

    • Nashville downloads + TID creation
    • Terminal troubleshooting
    • Adding or changing equipment
    • Apriva and Datawire setups

    Business Hours: 8:30 a.m. to 8:00 p.m. ET

    If none of these fit your needs, please email info@cardconnect.com with your inquiry.

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